FAQ's


HOW LONG DOES IT TAKE FOR YOU TO FULFILL MY ORDER?

Other than items listed as "Preorder" everything else in the shop is ready to ship.  This means I'm able to get them out to you as quickly as possible, and try to do so within 3 business days of your order.  Preorder items take longer because the fabric will be custom ordered for you, which may take a few weeks to receive.

HOW DO I WASH MY POM BEANIE?

You will want to wash your beanie as needed, by hand.  Ideally the fur pom should not be submerged.  Lay the beanie flat to dry.  If you need to clean the faux fur pom, it can be dry cleaned.

I'VE ORDERED THE WRONG SIZE AND WOULD LIKE TO EXCHANGE.  CAN THIS BE DONE?

Definitely!  I'd love to help you out with that.  All shipping expenses will have to be covered by you for the return and the new size though.  As soon as I receive your previous purchase and ensure it wasn't washed/worn and is still sellable, I will gladly send you a replacement size.

YOU SEEM REALLY COOL, CAN WE BE FRIENDS?

Just wanted to see if you were still reading ;) I'd love to chat, find me on Instagram and Facebook (@emmaandapril) and send me a DM if you want!